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Posted: 10-Sep-23
Location: Cary, North Carolina
Salary: Open
Categories:
Internal Number: 235538
Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.
Learn more about us: https://dhip.dukehealth.org/about-us
$5000 Sign-On Bonus | Paid out in 2 equal installments over 12 months in 6-month increments (received at 6 months and 12 months).
**Only new hires who have not worked for Duke University Health System in the past 12 months (at the time of offer) are eligible to receive the sign-on bonus.**
JOB LOCATION
Carolina Family Practice & Sports Medicine - 3700 NW Cary Pkwy
JOB SUMMARY
We are seeking a Patient Service Associate to oordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling. Position also involves customer service, message distribution, obtaining and verifying insurance information and scheduling.
JOB DUTIES AND RESPONSIBILITIES
- Verify and update patient demographic and insurance data during the check in process. Collect and post co-payments and balances on accounts due. Assist with walk in requests. Obtain and scan COA/ HIPPA/Medicare documents to the patient's charts. Check-out patients and schedule follow ups as needed. Coordinate all labs/procedures as requested. Follow correct process for patients obtaining prescriptions, forms, and other patient documents. Daily closing of cash drawer.
- Answer phones, transfer call and send messages. Use Jabber when necessary.
- Process faxes and distribute accordingly.
- Scanning.
- Other duties as assigned: mail, all Maestro Care In-Basket requests (appointments, prescription, staff messages), maintenance of the lobby, restocking supplies.
- Process medical records.
JOB ELIGIBILITY REQUIREMENTS
- Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.
- Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or activities.
JOB HOURS
The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.
Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.
Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.
This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.
