Registration Representative OP Rehab AdventHealth Centra Care
Location: Orlando - Float Pool Team
Top Reasons to work at AdventHealth Centra Care
Commitment to whole-person care, giving you the opportunity to help heal people in mind body and spirit.
Fulfilling work with people who treat you like family.
Excellent benefits, market-driven wages and career development opportunities.
Recognized for the seventh year in a row as a recipient of the Gallup Great Workplace Award as part of the AdventHealth network.
Opportunities for advancement as we expand our network across the nation.
40 hours per week
Monday-Friday 8 hour shifts between hours of 6am-7pm
You Will Be Responsible For:
Meets or exceeds accuracy standard goal determined by Rehabilitation and Sports Medicine Leadership. Ensures integrity of patient accounts by working error reports daily, entering accurate data, and documenting all attempts made to collect and/or obtain missing documentation.
Meets or exceeds upfront collection standard goal assigned to location of responsibility to protect the financial standing of Florida Hospital. Proactively seeks assistance to improve collections. Reviews all collection reports timely, as assigned by leadership.
Performs eligibility and benefits verification and re-verification applicable to patient’s visit. Uses utmost caution that authorizations and pre-certifications are correct and as accurate as possible to avoid rejections and/or denials. Maintains a current and thorough knowledge of utilizing online eligibility and pre-certification tools made available.
Takes responsibility for current monthly standard of total patient wait time in department, by ensuring all pre-registered and walk-in patient accounts are created and/or completed timely. During peak registration times, supports department by ensuring patients are processed through system protocols quickly, as outlined by Rehabilitation and Sports Medicine customer service escalation plan.
Daily prepares to begin work immediately, by being at workstation as scheduled by department leadership to offer continuous patient service and be available for all clinical partners’ registration needs. Maintains schedule flexibility and effective time management by monitoring time and attendance to limit use of unauthorized overtime.
High School Diploma or equivalent (G.E.D.) (Preferred)
Medical office experience (Preferred)
The Registration Representative, under general supervision, registers patients, ensuring patient demographics and account information are appropriate for patient account type as determined by patient’s visit and as directed by Rehabilitation and Sports Medicine Leadership. Meets or exceeds accuracy and upfront collection standard goals monthly. Explains clearly and thoroughly the financial assessments, authorizations/pre-certifications, and/or benefit memos on patient accounts to ensure expeditious billing and to protect the financial standing of Florida Hospital. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Adheres to Florida Hospital Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.